Refund Policy

1. Overview

At Bubbakoo's Burritos, customer satisfaction is our top priority. We are committed to providing high-quality food and exceptional service. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

We stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we will work with you to resolve any issues promptly and fairly. This policy applies to all food items, catering services, and other products purchased from Bubbakoo's Burritos.

Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns. By making a purchase with us, you acknowledge that you have read, understood, and agree to be bound by this refund policy.

2. Refund Eligibility

To be eligible for a refund, your request must meet the following conditions:

2.1 Timeframe Requirements

• Food items: Refund requests must be made within 24 hours of purchase
• Catering services: Refund requests must be made at least 48 hours before the scheduled event
• Gift cards: Refund requests must be made within 30 days of purchase if unused
• Promotional items: Refund requests must be made within 7 days of purchase

2.2 Product Condition

• Food items must be substantially uneaten or demonstrably defective
• Items must be returned in original packaging where applicable
• Temperature-sensitive items must be properly maintained
• Custom or personalized orders may have different return conditions

2.3 Proof of Purchase

• Original receipt or order confirmation required
• Valid payment method information
• Photo evidence may be required for quality issues
• Contact information for verification purposes

3. Non-Refundable Items

The following items and services are not eligible for refunds under normal circumstances:

• Consumed Food Items: Items that have been substantially consumed cannot be refunded unless there was a quality issue
• Special Orders: Custom-made items prepared to specific customer requirements
• Perishable Items: Items that have exceeded safe consumption timeframes
• Digital Products: Downloaded content, digital gift cards that have been accessed
• Sale Items: Items purchased at promotional or clearance pricing
• Third-Party Services: Delivery fees charged by external delivery partners
• Gratuities: Tips and service charges
• Past Events: Catering or event services that have already been provided

Exceptions: Non-refundable items may still be eligible for refund if they are defective, damaged, or do not match the description provided at the time of purchase.

4. Refund Process

To request a refund, please follow these steps:

4.1 Initial Contact

• Contact our customer service team immediately upon discovering an issue
• Provide your order number, receipt, or proof of purchase
• Describe the reason for your refund request in detail
• Include photos if the issue relates to product quality or damage

4.2 Review and Assessment

• Our team will review your request within 24 hours
• We may request additional information or documentation
• Quality issues will be assessed by our management team
• You will receive confirmation of your request status

4.3 Resolution

• Approved refunds will be processed according to our refund methods
• Alternative solutions may be offered (exchange, store credit, replacement)
• Denied requests will include an explanation of the decision
• You may appeal decisions through our escalation process

5. Refund Methods

Refunds will be processed using the following methods and timeframes:

5.1 Original Payment Method

• Credit Cards: 3-5 business days from approval
• Debit Cards: 3-7 business days from approval
• Cash Payments: Immediate refund available at location
• Digital Payments: 1-3 business days from approval

5.2 Alternative Refund Methods

• Store Credit: Immediate issuance, valid for 12 months
• Gift Cards: Immediate issuance for approved amounts
• Account Credit: Applied to customer loyalty accounts

5.3 Processing Times

Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution. Some banks may take additional time to post refunds to your account.

6. Exchanges

We offer exchanges as an alternative to refunds in many situations:

6.1 Exchange Eligibility

• Items must meet the same criteria as refund eligibility
• Exchange items must be of equal or lesser value
• Additional payment required for higher-value items
• Same-day exchanges preferred for food items

6.2 Exchange Process

• Contact our team to arrange the exchange
• Return original item in acceptable condition
• Select replacement item from available options
• Complete exchange transaction

6.3 Exchange Benefits

• Faster resolution than traditional refunds
• Opportunity to try alternative menu items
• Maintains customer relationship and satisfaction
• Available for most product categories

7. Damaged or Defective Items

Special policies apply to items that are damaged, defective, or do not meet quality standards:

7.1 Immediate Resolution

• Quality issues will be addressed immediately upon notification
• No time restrictions apply for genuinely defective items
• Full refund or replacement at customer's choice
• Additional compensation may be offered for significant issues

7.2 Quality Standards

• Food temperature not maintained during delivery
• Incorrect ingredients or preparation methods
• Foreign objects or contamination
• Expired or spoiled ingredients
• Packaging damage affecting product integrity

7.3 Documentation Requirements

• Photos of the defective item strongly recommended
• Description of the specific issue encountered
• Time and date of discovery
• Any health or safety concerns should be reported immediately